The Charter (inaugural) Members have developed a Code of Ethics that serves as a guideline for self-governance and each Member has pledged to adhere to this code:
CANADIAN TICKET BROKERS ASSOCIATION
— CODE OF ETHICS —
WHEREAS, the CANADIAN TICKET BROKERS ASSOCIATION is a national organization representing firms engaged in the reselling of tickets to entertainment and sporting events;
WHEREAS, the CANADIAN TICKET BROKERS ASSOCIATION requires its Members to maintain the highest level of ethics in the marketplace;
WHEREAS, the CANADIAN TICKET BROKERS ASSOCIATION has adopted a set of standards and procedures that govern the conduct of Members; and
WHEREAS, the CANADIAN TICKET BROKERS ASSOCIATION has memorialized those standards in this document.
IT IS HEREBY AGREED that the following principles are adopted and shall be known as the CANADIAN TICKET BROKERS ASSOCIATION CODE OF ETHICS.
EACH MEMBER OF THE CANADIAN TICKET BROKERS ASSOCIATION (“CTBA”) SHALL:
- Maintain regular business hours from a fixed place of business, which may be visited as a regular course of business, excluding a post office box or similar address, within Canada, at which site the resale of tickets will be a principal business activity;
- Maintain a business telephone, with a published number, at such location;
- Upon request, disclose to the purchaser, prior to purchase, the location of the seats represented by the tickets, either orally or by reference to a seating chart;
- Not deceive, mislead, misinform or otherwise misrepresent any information related to the location of the seats represented;
- Not alter tickets sold in any detrimental way;
- To the best of its ability, ensure that tickets with obstructed or limited view are marked as such, and that purchasers are advised of this fact prior to purchase;
- Maintain accurate records of purchases, sales and refunds;
- Where a Member has guaranteed a ticket order in writing, the Member must meet at least one of the following conditions to maintain membership in good standing:
- the Member shall provide a refund equal to the contracted price of each guaranteed ticket not delivered
- the Member shall provide a comparable or better ticket at the same or lower price as the contracted price; where delivery of an exact ticket location becomes impossible
- the Member shall provide a refund of the full contracted price, or provide comparable or better tickets, where a ticket bought by a Member for a client is subsequently found to have been stolen, counterfeited, or reported lost by the original purchaser
- Maintain a refund, rescheduling and cancellation policy;
- Advise all purchasers of its refund, rescheduling and cancellation policy upon request;
- Include, at a minimum, the following conditions in its refund and cancellation policy:
- All deposits for tickets not delivered must be refunded within 30 days of the event; and
- If an event is cancelled, the Member will follow the refund policy of the original seller. This refund may be monetary, a store credit, or a mutually agreed upon ticket exchange.
- Any refund or other provision set forth herein shall not limit the right of the CTBA to enforce any other sanction it deems fit;
- Conduct business professionally and ethically with customers in compliance with the policies set out above;
- Act honestly with all other members of the industry, and not deceive, mislead, misinform or otherwise misrepresent to another broker information concerning the availability of tickets or the location of seats;
- Refrain from acting in a manner that is detrimental to the ticket brokerage industry or the CTBA;
- Where applicable, display the logo of the CTBA, if permitted, on all forms of advertisements, including stationery, business cards, flyers, whether buying or selling tickets; and
- Pay all undisputed invoices to fellow brokers in the agreed upon time. If after 30 days from the date of the purchase, funds have not been received by the seller, the total amount due must be forwarded to the seller within five calendar days of written notice (“Notice Period”) either by bank wire or any form of shipping for which a tracking number for the package is given. After the Notice Period has elapsed a request via telephone and facsimile must be made from the seller to the buyer with a copy to the CTBA. At that time a call will be made and a facsimile will be sent to the buyer by the CTBA serving notification that the outstanding undisputed invoice must be paid within five days. If the five day period elapses without payment, the Member who has not paid their outstanding invoice will be warned and assessed a $500 penalty payable to the CTBA. More than one violation in any CTBA Membership year and the Member in question will be removed from Membership and lose all privileges. If full payment has not been made within two months the Member in question will also by removed from Membership. A one-year period must elapse before a Member removed for violating this policy can seek a new Membership.
Creation Date: April, 2008